In the unlikely event that patients are not totally satisfied with the standard of care they receive, our complaints policy is summarised below; 

• All complaints are dealt with in a confidential manner and are fully investigated.
• All complaints will ordinarily be acknowledged within 2 working days, with a detailed  written  reply within 20 working days, if we are not able to solve the problem, there and then. If a complaint is serious and takes longer to resolve, we will provide a regular update on progress. 
• Whilst we strive to resolve complaints quickly and locally, if this is not possible, you can write to the Chairman of Opaldia at; The Chairman, Opaldia Ltd, 27 Fitzroy Square, London W1T 6ES